When the user clicks to “Generate Report”, a 900-01-06 error appears indicating the following message:
"Your request has not been processed successfully. Please try again.
If the problem persists, please contact client support and provide the event code and the server timestamp below.
900-001-6 Sat Nov 14 19:45:21 EST 2015 Release build b1511.872615 (872615) - 150/dc4salescfapp06Cluster01-405"
SuccessFactors Matrix Grid Report
This error is caused by using invalid fields as matrix filters. Usually, if a field is invalid, it will appear in the Filter Options as an edit text box, instead of as a multiple selection box. Observe the filter “Function” in the screenshot below:
In some cases, the error page does not display and, instead, the report simply retrieves no users. This happens for some unsupported fields such as "username" and "gender". The cause and resolution still apply to this case.
You can also find a full list with the support matrix filters in KBA 2185801.
To resolve this issue, the invalid matrix filters should be removed. You can review KBA 2185801 for the full list of supported matrix filters.
If you confirm that you are using an invalid matrix filter and it should be removed, please complete the attached CCOR Form Request and open an incident with SuccessFactors Cloud Product Support, so we can remove this field from the matrix filters.
KBA , LOD-SF-SCM-MXG , Matrix Grid & Reports (9 Box) , LOD-SF-SCM , Succession Management , Problem
|CCOR Service Request Form.doc|