2246907 - SAP Jam: Email Notifications Not Being Received by Users

SAP Knowledge Base Article - Public

2246907 - SAP Jam: Email Notifications Not Being Received by Users

Symptom

User has reported not receiving email notifications from SAP Jam. Notification Settings for the specific SAP Jam Groups appear to be correct.

Resolution

Pre-requisite: You will need to be a Company Admin/SAP Jam Admin to carry out these steps.

Step 1: Log into SAP Jam.

Step 2: Select Admin Settings. This can be done by clicking on the Cog Wheel icon in SAP Jam.

Admin Cog Wheel.jpg

 

Step 3: Click on the Security tab at the next screen.

Security tab icon in admin.jpg

Step 4: Ensure the option "Allow Jam to send members content via email" is enabled.

allow content via email security.jpg

 

 

Keywords

KBA , LOD-SF-JAM , SAP Jam , LOD-JAM , SAP Jam , Problem

Product

SAP Jam Collaboration all versions