SAP Knowledge Base Article - Public

2246444 - Job Specific Competency Section is missing in some of the launched forms

Symptom

1. Job Specific Competency section itself is missing for some of the launched 360 forms.

2. It does appear for other 360  forms.

Environment

360 Multirater

Reproducing the Issue

1. Launch 360 forms (with job specific competency section)for some users.

2. The competency section appears for some users with the pulled job specific competencies.

3.However, for some other users, the section itself does not appear (no section header as well)

Cause

1.If there are no competencies  linked to that partcular job-code and the user does not have the permission to add competencies via the "Add Competency" button;then , this is the expected behaviour of the system.

2. For Customer Success and Partners: 

If the job specific competency section is configured as  1) configurable="false" 2) use-jobcode="true". So if no competencies is filled by jobcode, then the section will be hidden. Reference JIRAS:

MTR-2531

 

 

Resolution

 Two possible ways to make the section appear:

1. Either populate the partcular job code with some competencies.

2. The user should have the permission to "Add competencies" via the form. Contact support delivery for the same.

Keywords

KBA , LOD-SF-PM-360 , 360 Reviews , Problem

Product

SAP SuccessFactors HCM Core all versions