SAP Knowledge Base Article - Public

2245892 - Error connecting to SFTP server from int

Symptom

Integration Monitor Job - Employee Time Export would fail with the error "SFTP Connection Timed Out"

Environment

Success factor Integration Center

Reproducing the Issue

-Login to Successfactors instance and navigate to Integration Center .

-Go to Edit my Integrations 

IC.jpg

 

-Select the desired job in this case Employee Time export

-Once the Employee Job export opens, click on review and run .

run.jpg

-Close Edit my Integration Tab and open Monitor Integrations 

-Once Moniotor Integrations open , select Integration Center under Execution manager .

-Select the recent job that was run in the logs and click on the arrow under column "Has error"

icLogs.jpg

-Select jobfailure event name and download the payload from the event description

Icevent.jpg

-In the downloaded payload you can find the error "SFTP Connection Timed Out"

Cause

SFTP destination was not set right, the destination of sftp should be followed with the port number

currentSFTP.jpg

Resolution

SFTP server address was appended by URL:22 

fixSFTP.jpg

Keywords

integration center , integration jobs , sftp connection failed , sftp connection timed out , KBA , LOD-SF-INT , SF Integrations - EC Payroll, Boomi/ HCI, API , Problem

Product

SuccessFactors HCM Core 1508