SAP Knowledge Base Article - Public

2245481 - Test instance missing from "Product" list


  • "Test Instance" is not linked to my S-User anymore (I guess due to the Early Release Test Migration).
  • I can't see the instance in "Products" dropdown in Launchpad.


  • SAP Support Portal Launchpad
  • Early Test Migration programme


Create an incident in SAP Support Portal (a.k.a. launchpad) and specify the Sub-Product as "SAP Support Portal" itself.
This can be done by a Cloud Administrator or the users themselves.

In the incident please state clearly, which S-User is affecting the problem and what instance is missing from the list. If possible, please provide specific "instanceID".

See Also

Cloud Administrators please refer to SAP Knowledge Base Articles (KBAs) in the "References" section of this article for information on how to manage new users and authorizations.


Preview, Test, partner, admin , KBA , LOD-SF-PLT-SEC , Security & Permissions , LOD-SF-PLT , Foundational Capabilities & Tools , XX-SER-SAPSMP-SUP , SAP Support Portal - Support Applications , LOD-SF-COM , Obsolete: Please use subcomponent of XX-SER-SAPSMP instead , XX-SER-SAPSMP-ACC , SAP Support Portal - Access , LOD-SF-FWK , Architecture Framework & Extensions , Problem


SuccessFactors HCM Core 1508