SAP Knowledge Base Article - Public

2245472 - Cannot find ‘Sales Office’ and ‘Sales Group’ in the Org Structure Functions tab.

Symptom

You cannot find the Sales Office and Sales Group in the Org Structure Functions tab.

Environment

SAP Hyrbis Cloud for Customer (All Versions)

Reproducing the Issue

  1. Go to Organizational Management work centre.
  2. Go to Org Structures view.
  3. Select Org Unit XYZ (XYZ represents the Org Unit Name).
  4. Go to the Facet Functions.

You will not be able to see Sales Office or Sales Group.

Cause

If you do not maintain the Sales Office or Sales Group you can get errors such as:

  1. Enter the organiz. Functions Office, Sales in master data for sales office ABC (ABC) – (Where ABC represents the affected Sales Office)
  2.  Use another sales office, ABC (ABC) not valid for sales unit DEF (DEF) – (Where DEF represents the affected Sales Unit)

Resolution

You must maintain the Sales data in the Org Structures in order to use the Sales data in Sales Quotes etc.

In order to fix this issue, follow the below steps to maintain the Sales Data in the Organisational Management Work Centre:

 Go to Organizational Management work centre

  1. Go to Org Structures view
  2. Select Org Unit XYZ (XYZ represents the Org Unit Name)
  3. Select Adapt and Enter Adaptation Mode
  4. Go to Facet Functions
  5. Select Adapt again and Select Edit Screen
  6. In Screen layout, Select Sales and Services
  7. In the Fields section tick the box for Sales Office and Sales Group

 After these steps you can now use these to maintain Sales data.

Keywords

Sales Group, Sales Office, Cannot See, Hidden, Not Visible, Cannot Find, Org Structure , KBA , AP-DP , Demand Planning , How To

Product

SAP Cloud for Customer all versions