SAP Knowledge Base Article - Public

2244437 - Facility Information in Enrollment Notification - LMS

Symptom

Updated Facility information Not appearing in Schedule Offering Enrollment Notification

Environment

SuccessFactors Learning

Reproducing the Issue

Create a Schedule Offering with a particular Facility and a location associated with that particular facility.

Update the Facility in the Schedule offering record under the view all section as per the sceen shot below.

FacilityUpdate.PNG

 

When We enroll a user, the enrollment Notification does not contain the updated facility information in the email sent to the user. 

Cause

The cause of the issue is that we updated the facility in the schedule offering record but we did not update the associated location for this new facility in the segment level of the Schedule offering.

Resolution

We need to update the location in the segment level of the Schedule offering. The location should be the associated location with the new facility. Screen shot where we need to update the location is as below:

LocUpdate.PNG

 

Once we update the Location at the Segment level, the enrollment email that the user receives will have the updated facility and location information in the email.

 

Keywords

Facility information, Enrollment email , KBA , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning 1511 ; SuccessFactors Learning 1207 ; SuccessFactors Learning 1210 ; SuccessFactors Learning 1302 ; SuccessFactors Learning 1305 ; SuccessFactors Learning 1308 ; SuccessFactors Learning 1311 ; SuccessFactors Learning 1405 ; SuccessFactors Learning 1408 ; SuccessFactors Learning 1508