SAP Knowledge Base Article - Public

2244130 - Product Desciption is not Determined when creating an A2X Sales Order

Symptom

You are creating a sales order via A2X or e-commerce and the product desciption of the line items is not determined.

Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Logon to your systm in the respective logon language e.g. German
  2. Go to the Sales Orders work center.
  3. Select the Sales Orders view.
  4. Open Sales Order XYZ (XYZ represents the sales order id).
  5. You can see that the description is not visible for product ABC (ABC represents the product id).
  6. Open product ABC.
  7. Navigate to the General tab.
  8. You can see that description is maintained.
  9. Select the Other languages sub tab
  10. You can see that the language English is not maintained for the product desciption.

Cause

The product description in a sales order is always determined by the logon language of the user that creates the sales order.
When you create a sales order via A2X or e-commerce and you are providing no logon language, the system will use the logon language of the technical user which is by default always EN. If no product desciption in EN is maintained in the product master datat, the system will not determine any desciption.

Resolution

You can pass the language in the SOAP UI by entering the respective value in the accept-language header element e.g. DE.

 accept-language.jpg

Keywords

KBA , AP-SLO , Sales Order Processing , How To

Product

SAP BUSINESS BYDESIGN 1705 ; SAP BUSINESS BYDESIGN 1708