SAP Knowledge Base Article - Public

2243838 - Can we send an Offer Letter to more than one recipient?

Symptom

Can we send an Offer Letter to more than one recipient?

Environment

SuccessFactors BizX - Recruiting Management

Reproducing the Issue

1. Navigate to Home > Recruiting

2. Click on the Candidates associated to any job requisition as below :

Candidates.PNG

3. Select a candidate who is in the Offer Status as shown below and generate the Offer using the Offer Letter button

Offer Status candiate.PNG

 

4. Once the Offer Letter page opens up, click on the Next button at the bottom of the page. You will see that the candidate's email ID appears by default, however, now try adding your email ID as an additional recipient as shown below :

Add email ID.PNG

 

5. Now click on Email as PDF Attachment shown in the above screenshot. Now, you will see the additional email ID appearing as well :

My email.PNG

 

6. Now click the Next button at the bottom of your screen. You will be redirected to the next page and now if you click on Send button you will receive an error message as shown below :

Error Msg.PNG

Resolution

We CANNOT send an Offer Letter to more than ONE Recipient using the Offer Letter button as explained above, even if we enable the Cc and Bcc option for the offer letter template as shown below :

Cc and Bcc.PNG

 

However, this Cc and Bcc option will work when we try sending the same template using the Email button as highlighted in the below screenshot :

Email button.PNG

Email Option.PNG

 

Keywords

Offer letter Cc recipient Bcc recipient , KBA , LOD-SF-RCM-ADM , Admin Center, RBP, Permissions and Settings , How To

Product

SAP SuccessFactors Recruiting all versions