SAP Knowledge Base Article - Public

2243647 - Section 2 is blank on the I9 form - Onboarding


  • Onboarding process was completed, I9 form is generated but Section 2 on the form is blank
  • Incorrect data on the I9 form


  • Onboarding


Below are few of the reason for I9 Section 2 to be blank

  • Orientation Step not completed
    • During the orientaion step, if the new hire did not bring the eligibility document; then the manager will answer "No" to a question about Documents. Once this answer is entered then onboarding application will not let the manager proceed further. Onboarding process will stop and  "I-9 3 Business-Days" process will be started. In this scenerio, Orientation step was not completed. So none of the orientation step information will be available. In this case, Section 2 of I9 will be blank.

  • I9 form not generated properly
  • Application times out when generating the I9 form after the manager signature step


Verify whether you have I-9 3 Business-Day process for the particular new hire. If you have this process, complete the I-9 3 Business-Day process. After completion of this process. all the secions of I9 form will be generated.

If there is no I-9 3 Business day process, then create a support ticket for further analysis.


  • US I9 Form
  • Section 2 is blank
, KBA , LOD-SF-OBD-DOC , Document Center, Documents , Problem


SAP SuccessFactors Onboarding all versions