SAP Knowledge Base Article - Public

2242065 - Courses imported via Deployment Location does not launch

Symptom

  • Courses not launching after importing a content using Import Tool under Content > Tools.
  • When you look at the content object created, it will looks like the one below. Only the index.html file will be showing in the Filename.

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Environment

  • SuccessFactors Learning Management

Reproducing the Issue

  • You may go to Content > Tools > Import Content and click Next;

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  • Click Browse and select the course. Click Next.

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  • Insert the necessary information to create the Content Package. Click Import Files.

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  • It will succeed.

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  • When launching the course, you will see the following screen:

 

6.jpg

Cause

  • When creating the Content Package, no Server Location was selected during the process.
  • If we look at Step 3 screenshot, there is no Server Location to select. This happens due to the workflow "Access Deploy Content To Server"missing to the Role assigned to the Admin User.

Resolution

  • In order to add this workflow, you need first to check which role is assigned to your admin under:

System admin>

Application Admin>

Admin Management>

Search for your admin ID>

Click to Edit it>

Go to Assigned Roles section.

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  • After you confirmed which roles are assigned to your admin, you may add the missing workflow under:

 

System Admin>

Security>

Role Management>

Search for the Role ID>

Click to Edit it>

Go to Workflows section>

Check under Content if it contains “Access Deploy Content To Server”.

If not, click on “Add one or more from list” select it and click Add.

 

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  • After adding the workflow, you may try to import any content again and make sure to select the Deployment Location under Server Location.

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  •  PLEASE NOTE: Courses that were imported before applying the fix were NOT imported to iContent Server. It means that you must reimport all of them.
  •  Also note: you may receive a similar error if not using iContent which must be provisioned in order to use deployment locations and the Import Tool, see KBA 2318240.

See Also

2318240 - Free iContent Provisioning and Akamai Service - [LMS]

Keywords

  • Deployment Location, Content Import, content object, course not working, Please report the following error to your system administrator, the requested page does not exist.
, KBA , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-LMS-CNT , Content , Problem

Product

SAP SuccessFactors Learning all versions