This article explains why you may get the error 900-001-6 when trying to send a requisition to the previous/next approver.
SuccessFactors Recruiting Management
Reproducing the Issue
While sending a pre-approved job requisition to the next/previous approver, you receive the following error message:
Your request has not been processed successfully. Please try again.
If the problem persists, please contact client support and provide the event code and the server timestamp below.
900-001-6 Date/Time Release build XYZ
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- Note: This is a general error code and could mean other errors than just the documented below. If you are unable to determine the issue based on the possible cause documented here, please open a case with Cloud Product Support to research further.
It may be possible that the next or previous approver in the route map is inactive in the system.
Another potential cause of this error is that there is no due date defined on the requisition.
You will need to check in the audit trail who is the user that you are trying to send the requisition and also check what is his role.
After you have the information of who is the user and what is his role, you can either:
- Make the user active again to complete the approval process and set the user to inactive again;
- Reassign the job requisition to another active user (using the tool "Reassign Job Requisition" in Admin Centre);
- If the inactive user was the originator, you can copy the requisition and continue the approval process, as it is not possible to use the Reassign Job Requisition for the originator role.
No Due Date defined on Requisition
Another possible cause of this error is because the job requisition in question does not have a due date defined. You will need to check the Audit Trail of the requisition to see if a Due Date has been defined when the requisition was created.
As the due date cannot be edited and can only be set in the creation of a requisition, you will need to duplicate the requisition and make sure the correct due date is defined.
Now follow the process up to the point where the error was being received by the user.
900-001-6; approver; error; due date; pre-approved; send; requisition; , KBA , LOD-SF-RCM , Recruiting Management , Problem