SAP Knowledge Base Article - Public

2241734 - E-Mail Blast Tab Cannot be Added to the Target Group

Symptom

E-Mail Blast tab cannot be added to the Target Group.

Reproducing the Issue

  1. Go to the Sales Campaign work center.
  2. Go to the Target Groups view.
  3. Open any target group.
  4. Enter Adaptation Mode -> Edit screen.
  5. E-Mail Blast tab is not available to be added.

Cause

You have not enabled Mass Email feature in the Business Configuration.

Resolution

  1. Go to the Business Configuration work center.
  2. Go to the Overview view.
  3. Search for the E-Mail and Fax Settings activity.
  4. Open the activity and select Activation of Mass E-Mail.
  5. Add Domain.
  6. Save your changes.

Keywords

KBA , LOD-LE-MKT , Marketing , How To

Product

SAP Cloud for Customer all versions