SAP Knowledge Base Article - Public

2240736 - Report page navigation crashes Crystal Reports 2013 Designer

Symptom

  • Error :"Object failed to run due to an error while processing on the Job Server" while scheduling report
  • Crystal Reports Designer crashes while navigating the report preview

Environment

  • Crystal Reports 2008
  • SAP Crystal Reports 2011
  • SAP Crystal Reports 2013

Reproducing the Issue

  1. Open the failing report in CR Designer
  2. Refresh the report
  3. Navigate to the last page

Cause

There is a mixed page orientation in the subreport. When subreport added to the main report, two subreport sections (Page Header and Page Footer) added automatically with default Portrait Page Orientation. If the whole subreport set to Landscape, but two default sections are in Portrait and no page breaks between the sections then Report fails to generate Preview.

Resolution

Delete two automatically added sections from the subreport.

Keywords

Mixed Page Orientation, crash, collapse, shuts down, navigation  , KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Problem

Product

Crystal Reports 2008 V1 ; SAP Crystal Reports 2011