The Name field Under From section of the E-mail does not have the hyperlink.
You expect that the users should be able to directly navigate to the contact who has sent the e-mail.
Reproducing the Issue
- Go to the Activities work center.
- Go to the E-mail facet.
- Open any email.
- Go to the Overview tab.
- The Name field under the From section of at Header does not have hyperlink, so you cannot open the contact directly from the e-mail.
The system is not designed to open the contact directly using the From field of the E-mail activity.
This is a new requirement and we have added it in our product backlog for future release.
KBA , SRD-CC , Cross Components , How To