SAP Knowledge Base Article - Public

2239977 - How to enable Comment Box while forwarding a job requisition for approval

Symptom

While forwarding a job requisition for approval to an approver, there is an option for a recruiter/approver to comment in the "Comment Box" . The comment box does not appear as below :

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Environment

BIZX  Success Factors - Recruiting Management (RCM).

Cause

There are few settings in the admin tools which causes the comment box to disappear.

1) “[[DOC_COMMENT]]” token should always be available in the “Document Routing Notification”.

2) The option for “Disable Ask for Comment Routing” should be unchecked in Admin tools > Form Templates setting  , if not the issue persists.

Resolution

1) We need to insert “[[DOC_COMMENT]]” token in the “Document Routing Notification” for the respective job requisition in the Admin Tools > Email Notification Templates

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2) The option for “Disable Ask for Comment Routing”  should be unchecked in Admin tools > Form Templates setting

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Once these settings are done the Comment Box appears in the approval section as shown below :

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Keywords

COMMENT BOX [[DOC_COMMENT]] , KBA , LOD-SF-RCM , Recruiting Management , How To

Product

SAP SuccessFactors Recruiting all versions