While forwarding a job requisition for approval to an approver, there is an option for a recruiter/approver to comment in the "Comment Box" . The comment box does not appear as below :
BIZX Success Factors - Recruiting Management (RCM).
There are few settings in the admin tools which causes the comment box to disappear.
1) “[[DOC_COMMENT]]” token should always be available in the “Document Routing Notification”.
2) The option for “Disable Ask for Comment Routing” should be unchecked in Admin tools > Form Templates setting , if not the issue persists.
1) We need to insert “[[DOC_COMMENT]]” token in the “Document Routing Notification” for the respective job requisition in the Admin Tools > Email Notification Templates
2) The option for “Disable Ask for Comment Routing” should be unchecked in Admin tools > Form Templates setting
Once these settings are done the Comment Box appears in the approval section as shown below :
COMMENT BOX [[DOC_COMMENT]] , KBA , LOD-SF-RCM , Recruiting Management , How To