SAP Knowledge Base Article - Public

2239327 - Employees Of Target Group Are Not Contacted During Campaign Execution

Symptom

When you Execute Campaign the Employees who are Members of Target Group are not contacted and no reason is displayed.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to Maketing woc >> Target Groups view
  2. Choose New to create a Target Group XYZ
  3. Navigate to Members facet
  4. Choose Add >> Employees
  5. Select some Employees and Save
  6. Navigate to Maketing woc >> Campaigns view
  7. Choose New and create a campaign using above created Target Group XYZ 
  8. Save and Activate
  9. Once the Campaign Execution is Finished successfully, go to Execution Details tab
  10. You can see that the Employees were Not Contacted and no reason mentioned

Cause

Employees can be added to Target Group but same is not supported in Campaigns as of now. Campaign can be executed only for other type of members like accounts/contacts/leads etc. Though Employees are part of Target Group they will be shown as not contacted in Campaigns as per current design of system.

Resolution

This is current system behaviour.

Keywords

KBA , campaign execution , LOD-CRM-ACT , Activities , How To

Product

SAP HYBRIS C4C ADDINS 1705 ; SAP Hybris Cloud for Customer 1611 ; SAP Hybris Cloud for Customer 1702 ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711 ; SAP LE APPL. PLATFORM 1511 ; SAP LE APPL. PLATFORM 1602 ; SAP LE APPL. PLATFORM 1605 ; SAP LE APPL.PLATFORM 1711