2238921 - Application error while accessing time off page

SAP Knowledge Base Article - Public

2238921 - Application error while accessing time off page

Symptom

Getting following application error while accessing time off page

Time1.png

Environment

SuccessFactors Employee Central Time Off

Reproducing the Issue

Navigate to time off page.Above error will be displayed.

Cause

Empty Value in "Number of Hours field" under "employee time" object.

Numeber of hours.png

Resolution

Navigate to Admin Center >Import and Export Data and follow the below steps:

>Export Employee Time (download the CSV)

>Filter the values for respective user

>Find the row with "QuantityInHours" or "QuantityInDays" field is empty

>Copy the external code of the row and navigate to Admin Center

>In Admin Center, go to Manage time off structures-

>Selecet the object "Employee Time" and search for the copied external code

>Now add value to the field "QuantityInHours" or "QuantityInDays" field.

Keywords

Application error, time off, Oops, Something went wrong , KBA , LOD-SF-EC-TIM , Time-Off , Problem

Product

SAP SuccessFactors HCM Suite all versions