SAP Knowledge Base Article - Public

2238479 - E-Mail job to friend - customizing the e-mail body


  • How to customize the body of the notification sent, when using the "E-Mail Job to Friend" feature on the external career site?
  • Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Recruiting Management

Reproducing the Issue

From the external/internal career site click on E-Mail Job To Friend:



The body of the notification sent, when using the "E-Mail Job to Friend" can be customized in Admin Center > Recruiting E-Mail Triggers. Additionally you can select templates for headers and footers. Please pre-define the templates in Admin Center > Manage Recruiting E-Mail Templates.

The set up of the e-mail trigger:



If you do not select any template from the above and you keep the "E-mail Job to Friend" trigger still enabled, the friend you try to email the job will still be receiving an email but with the default template. This is hard-coded by the system and the contents of the email cannot be configured.


Email Job to a Friend , KBA , LOD-SF-RCM-JOB , Job Postings & Requisitions , Problem


SAP SuccessFactors Recruiting all versions