SAP Knowledge Base Article - Public

2238270 - If you Convert the Lead to Opportunity the Lead Owner do not get Copied Over to the Opportunity Owner

Symptom

If you convert the Lead to Opportunity the Lead Owner do not get copied over to the Opportunity Owner.

Reproducing the Issue

  1. Go to the Sales work center.
  2. Go to the Leads facet.
  3. Show All and search for lead XYZ (XYZ represents the ID of the lead).
  4. Go to Actions and select Convert to Opportunity.
  5. The created opoortunity do not have the same owner as it was in lead, the copy of owner is to opportunity is not working.

Cause

The owner in opportunity is not copied from lead but rather it is determined in opportunity itself based on party determination rules maintained for opportunities in Business Configuration.Owner is an exception to the copy rules during conversion. Based on the Business Configuratio Fine-Tune settings the owner can get determined by account team , territory team , responsibility or current user .

Resolution

This is the expected behavior of SAP Cloud for Customer.

Keywords

KBA , LOD-CRM-ACC , Account , How To

Product

SAP Cloud for Customer 1502 ; SAP Cloud for Customer 1505 ; SAP Cloud for Customer 1508 ; SAP Cloud for Customer 1511 ; SAP Cloud for Customer 1602 ; SAP Hybris Cloud for Customer 1605 ; SAP Hybris Cloud for Customer 1608 ; SAP Hybris Cloud for Customer 1611 ; SAP Hybris Cloud for Customer 1708 ; SAP LE APPL. PLATFORM 1508 ; SAP LE APPL. PLATFORM 1511 ; SAP LE APPL.PLATFORM 1708