2238267 - The Sales Order Invoice Request is Inconsistent with Error Messages

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2238267 - The Sales Order Invoice Request is Inconsistent with Error Messages

Symptom

Sales Order Invoice Request is Inconsistent with below error messages:

  • Organization Sales Unit ID ABC must have organizational role Sales (ABC represents the ID of the sales unit).
  • Party with role Sales Unit does not belong to seller company DEF (DEF represents the ID of the seller company).

Reproducing the Issue

  1. Go to the Customer Invoicing work center.
  2. Go to the Invoice Requests view.
  3. Show Inconsistent Invoice Requests and select Go button.
  4. Select the inconsistent invoice request and choose Check button.
  5. Below error messages are shown:
    • Organization Sales Unit ID ABC must have organizational role Sales (ABC represents the ID of the sales unit).
    • Party with role Sales Unit does not belong to seller company DEF (DEF represents the ID of the seller company).

The invoice request is old and was created one year back.

Cause

The invoice requests are inconsistent as the check at Org level is done on the current date and not on the invoice date. Since the invoices were created last year the check will run for todays date and check if the org unit is valid now.

In case the org unit is not active anymore you will see the error message. This is the designed behavior of the system.
In such case the you need to activate the org in master data to get rid of the inconsistency.

Resolution

  1. Go to the Organizational Management work center.
  2. Search for the Org Unit used in the Invoice Request.
  3. Edit the Org Unit.
  4. Activate it again.
  5. Again go to the Customer Invoicing work center.
  6. Go to the Invoice Requests view.
  7. Show Inconsistent Invoice Requests and select Go button.
  8. Select the inconsistent invoice request and choose Check button.

The error message should not occur anymore.

Keywords

KBA , AP-CI , Customer Invoice Processing , How To

Product

SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1502 ; SAP Business ByDesign 1505 ; SAP Business ByDesign 1508 ; SAP Business ByDesign 1511