SAP Knowledge Base Article - Public

2237993 - Initial User and Setup of C4C System

Symptom

You are unsure how to set up your C4C System with the Initial User.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP Cloud for Customer Sales / Service

Resolution

  1. You receive a Welcome E-Mail with an Initial User link.
  2. Use this link to log into the System for the first time.
  3. Create a Service Agent including Password and all required Authorizations and Access Rights.
  4. Log off.
  5. Log in as Service Agent.
  6. Lock the Initial User.
  7. Perform all administrative settings.

Please note: In C4C systems the Initial User does not need to perform any Scoping steps, as the Service Agent can do that as well. 

See Also

For more details, follow the link bellow:

https://www.youtube.com/watch?v=gBdOc_1V0TY

Keywords

Key User; Role; Business Configuration , KBA , LOD-CRM-SRP , Service Request Processing , How To

Product

SAP Cloud for Customer all versions