You are unsure how to set up your C4C System with the Initial User.
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SAP Cloud for Customer Sales / Service
- You receive a Welcome E-Mail with an Initial User link.
- Use this link to log into the System for the first time.
- Create a Service Agent including Password and all required Authorizations and Access Rights.
- Log off.
- Log in as Service Agent.
- Lock the Initial User.
- Perform all administrative settings.
Please note: In C4C systems the Initial User does not need to perform any Scoping steps, as the Service Agent can do that as well.
For more details, follow the link bellow:
Key User; Role; Business Configuration , KBA , LOD-CRM-SRP , Service Request Processing , How To