SAP Knowledge Base Article - Public

2237711 - "Show Me" Video not available on Home Page

Symptom

The "Show Me" Video option is not showing up on Home Page.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors HCM Suite

Reproducing the Issue

Go to Home Page and Show me video is not showing up.

Cause

Opt-in "Enable Media Service Features (Show Me, About Me, My Name)" must be enabled on Provisioning, and feature enabled on Admin Center.

Additionally, permission to the feature must be granted for users.

Resolution

Feature Setting on Admin Center

  1. Navigate to Admin Center > Company System and Logo Settings;
  2. Enable the option "Enable Show Me":

ShowMe.png

  1. Save Company System Setting.

Permission

  1. Go to Admin Center > Manage Permission Roles;
  2. Select the desired role;
  3. Enable the permission "Show Me Author" under the section "Manage System Properties":

ShowMe2.png

  1. Save the changes.


Now, the "Show Me" option will be available on Home Page:

ShowMe3.png

Keywords

Show Me Video, Show Me Author option on Home Page , KBA , LOD-SF-PLT , Foundational Capabilities & Tools , LOD-SF-PLT-HOM , Home Page , Problem

Product

SAP SuccessFactors HCM Suite all versions