SAP Knowledge Base Article - Public

2237653 - Not More Than 40 Characters are Allowed for Fields: 'Only 40 Characters Permitted'

Symptom

Not more than 40 Characters are allowed to be entered for fields in Contacts.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to the Customer work center.
  2. Go to the Contacts view.
  3. Open any existing Contact.
  4. Add more than 40 characters to the Function field or to an address field.
  5. Click the Save button.

Result: Error occurs: 'Only 40 characters permitted'.

Cause

We use  40 characters for most fields in all other SAP systems (CRM On Premise/ERP etc.); if we extend the fields in C4C, then the integration with other systems will not work anymore for those fields and the field value has to be truncated.

Resolution

This is the expected behavior of SAP Cloud for Customer.

Keywords

Only 40 characters permitted , KBA , characters , permitted , fields , SRD-CC , Cross Components , LOD-CRM-ACC , Account , LOD-CRM-CON , Contact , How To

Product

SAP Cloud for Customer all versions