2237638 - Menu not accessible when viewing payslip information in successfactors instance using Internet Explorer

SAP Knowledge Base Article - Public

2237638 - Menu not accessible when viewing payslip information in successfactors instance using Internet Explorer

Symptom

This KBA explains the issue faced while viewing the payslip information in successfactors.

Environment

Bizx, Payroll Mashu up screen, Payslip

Reproducing the Issue

Please use IE-10 to reproduce the issue

1.Logon to sucessfactors instance
2.Goto Employee information
3.Click on Pay Details to view payslip
4.Click on menu item ‘Payroll information’ or ‘Cameron Day
5.Menu is hidden from view behind the payslip

Employee information:

c1.png

Payslip Screen:

c2.png

Menu Not Viewable:

c3.png

Cause

This is a known issue of the Adobe PDF Reader add-on for Internet Explorer

Resolution

This Adobe PDF plugin bug exists in IE.

Currently, we would like to suggest:

  • use other browsers, e.g., Firefox, Chrome.
  • try other PDF plugin for IE.

Keywords

KBA , menu not accessible when viewing payslip , LOD-SF-INT-MAS , SAP Payroll Mashups , LOD-SF-INT-PAY , P2P & Cloud Payroll , Problem

Product

SAP SuccessFactors HCM Suite all versions