SAP Knowledge Base Article - Public

2237477 - RMK Dashboard map report shows all members as unmappable - Recruiting Marketing

Symptom

In the RMK Dashboard, the map report does not show where the members are located on the map, but instead says "Unmappable" members.

Environment

SuccessFactors Recruiting Marketing (RMK) - All versions

Reproducing the Issue

1. Login to RMK Dashboard

2. Go to Members > Map and there are no results on the map, only information that members are unmapped

KBA.jpg

Cause

This issue is caused by the fact that in RMK settings the "capture public user IP" option is turned off. Because the geographic positions are captured based on the users' IP addresses, this information is not retrieved as RMK is not receiving IP address information.

 

Resolution

Currently, RMK does not disable access to the map in the Dashboard even for sites that are not configured to capture users' IP addresses.

If it is desired that the access to the map is disabled when the site is configured to not capture IP data, an enhancement request can be filled.

 

See Also

2397826 - RMK Dashboard not capturing IP addresses - Recruiting Marketing

2542150 - IP Address Tracking - Capturing and Storing IP Address - Recruiting Marketing

2090920 - Compliance with European Union data privacy laws - Recruiting Marketing

Keywords

RMK, RMK Dashboard, Map report, Members unmapped, enhancement , KBA , LOD-SF-RMK , Recruiting Marketing , Problem

Product

SAP SuccessFactors Recruiting all versions