You are trying to cancel the customer invoice XXX and you observe that cancellation invoice is not showing under open items in Customer Account Monitor.
Reproducing the Issue
- Go to Receivables work center.
- Customer Accounts view.
- Select Customer Account XYZ and click on View.
You see that customer invoice XXX is not showing under open items in Customer Account Monitor.
Before doing the payment for customer invoice XXX, you have directly canceled the customer invoice.
System behavior is as designed. Cancelation invoice appears as invoice reversal in account monitor if the original invoice was already paid.
KBA , SRD-FIN-ACR , Receivables , How To