SAP Knowledge Base Article - Public

2236849 - Workflow Notification Not Triggered, If Account is Created Through Lead Conversion

Symptom

Workflow notifications are not triggered, when an Account is created through a Lead conversion.

Reproducing the Issue

 Prerequisites: You have already created a Workflow rule with the condition to trigger a notification, when a new Account is created.

  1. Go to the Sales or Sales Campaign work center.
  2. Select the Leads view.
  3. Open a random lead, with an Account that is not active in the system yet.
  4. Click the Actions button.
  5. Choose the Convert to Opportunity option.
  6. A new quick create window opens and the mandatory fields are automatically taken over.
  7. Click the Save button.
  8. The Lead is converted into an Opportunity.

After converting the Lead into an Opportunity the Account and Contact are automatically activated in the system, but no notification is triggered.

Cause

This is the expected system behaviour.

Resolution

This is a new feature request.

Keywords

KBA , LOD-CRM , Cloud for Customer , How To

Product

SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711 ; SAP LE APPL.PLATFORM 1708 ; SAP LE APPL.PLATFORM 1711