2236723 - Required information to be filled in by other operators is required to proceed when moving a candidate - Recruiting Management

SAP Knowledge Base Article - Public

2236723 - Required information to be filled in by other operators is required to proceed when moving a candidate - Recruiting Management

Symptom

When moving a candidate through the pipeline, the error message: "Required information to be filled in by other operators is required to proceed" appears and the candidate is not moved to the new status.

Environment

SuccessFactors Recruiting Management - All versions

Reproducing the Issue

  1. Select a candidate
  2. Try to move a candidate through the pipeline using any possible method.

Cause

In multi-stage environment you can configure fields available only in for specific roles in specific statuses. Only if all operators on the job requiistion (including the Candidate) filled all required information on the job requisition, you will be able to move the candidate forward in the application workflow.

Resolution

When multi-stage application is in use, this error message will appear in one of two scenarios:

  1. Mandatory pre-screening questions are added or changed after a candidate had applied for the job. Check the audit trail of the job req to see if any pre-screening question had been changed. If this happened after the application was created, then the candidate is required to fill the mandatory question added or changed.
  2. There is a mandatory field visible to other operator and not filled. A specific field becomes editable to an operator in a specific status based on the configuration for the multi-stage application. At this point that operator has to fill the field before the application can be moved ahead. And for operator we mean also the candidate himself. You can try to find out who has a mandatory field to fill before moving the candidate to the next tatus by proxying other operators. Please note that if this is an external candidate, you would have to notify the candidate to update his application using the View/Edit Application option from the career portal.

Keywords

Cannot move candidate; field is required; not required fields showing as required; job application; moving candidate in pipeline Some required fields must be filled by the candidate or other operator(s) before proceeding. , KBA , LOD-SF-RCM , Recruiting Management , Problem

Product

SAP SuccessFactors HCM Core all versions