SAP Knowledge Base Article - Public

2236082 - Forgot Password link Stopped Working on Internet Explorer

Symptom

Forgot Password link is not working on Internet Explorer

Reproducing the Issue

  1. In the Login Page Click on Forgot Password button

Cause

The Screen will get blank and will not provide you information to reset your Password  

Resolution

With the new version of internet explorer, the document mode brought an old version, which is not letting the page to open. Please follow the steps below to correct this issue:

  1. Press F12 in the system Login Page
  2. Change to emulation tab
  3. Change the document mode field to 10 or Edge

With this Change, system will open the page correctly.

Keywords

KBA , SRD-CC , Cross Components , How To

Product

SAP BUSINESS BYDESIGN 1708