SAP Knowledge Base Article - Public

2235930 - Tagging in Feeds via "#" tag does not Update the Tag Count

Symptom

Tagging in Feeds via # tag does not update the tag count.

Reproducing the Issue

  1. Go to the Feeds work center.
  2. Slect and open Tags at right side pane.
  3. Post a new feed update and use # tag (e.g. #test).
  4. Counter for tag usage in Tag shelf is not updated.

Cause

If Feed screen and Tag shelf both are opened simultaneously and if feed is posted with a tag (e.g. #test), then you might not see the count getting updated immediately.
Just refresh the tag shelf and you can see the updated count.

Resolution

  1. Go to the Feeds work center.
  2. Slect and open Tags at right side pane.
  3. Post a new feed update and use # tag (e.g. #test).
  4. Just refresh the tag shelf (by pressing enter on search box or close the tag shelf and open it again) and you can see the updated tag count.

Keywords

KBA , LOD-CRM , Cloud for Customer , How To

Product

SAP Cloud for Customer 1802 ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711 ; SAP LE APPL.PLATFORM 1708 ; SAP LE APPL.PLATFORM 1711 ; SAP LE APPL.PLATFORM 1802