SAP Knowledge Base Article - Public

2234858 - Slowness / Performance issues for OData API / SFAPI in SuccessFactors

Symptom

You are experiencing performance issues and slowness for OData API / SFAPI calls in SuccessFactors.

OData API / SFAPI is also unstable and API calls may intermittently fail with HTTP 503 Service Temporarily Unavailable

Environment

SuccessFactors BizX

Cause

You may not use correct endpoint URLs used to call OData API / SFAPI services

Resolution

Before you create a new incident within the support portal, please make sure that endpoint URLs for OData API / SFAPI services in SuccessFactors BizX are set up correctly in the source system.

The only valid endpoint URLs to be used to call OData API / SFAPI services with regards to data centre where the SucssessFactors instance hosted can be found in the documentation.

Please refer to below links

Important note: Do NOT use login URL for accessing SuccessFactors application with subdomain 'performancemanager*' to call OData API / SFAPI (etc. https://performancemanager.successfactors.eu/ ).

This URL may work for API but causes performance issues. 

Keywords

API, OData, SFAPI, SF API, performance, slowness, endpoint url, HTTP 503 , KBA , LOD-SF-INT , SF Integrations - EC Payroll, Boomi/ HCI, API , LOD-SF-INT-PAY , P2P & Cloud Payroll , Problem

Product

SAP SuccessFactors HCM Suite all versions