SAP Knowledge Base Article - Public

2234788 - Field Probability Does Not Work According to the Sales Cycle

Symptom

The field probability is not working as expected.

Reproducing the Issue

  1. Go to the Sales work center.
  2. Click on Opportunities.
  3. Select ABC Opportunity (ABC represents the ID of the opportunity).
  4. Note that the probability does not match with the configuration done in Sales Cycle actives.

Cause

If the Opportunity probability is changed manually, the system will not trigger the new probability according to the Sales Cycle.

Resolution

This is the system expected behaviour.

You may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center (servicecenter@sap.com).
Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices.

An alternative option may be to check the SAP Hybris Cloud for Customer Ideas Forum to submit an idea: https://influence.sap.com/SAPCloudforCustomer

Keywords

KBA , LOD-CRM , Cloud for Customer , How To

Product

SAP Cloud for Customer add-ins all versions