SAP Knowledge Base Article - Public

2234471 - User Without Authorization is Able to Create Activities and Synchronize Them Using Outlook

Symptom

User is able to create Activities via Outlook, synchronize them with C4C without having the rights to do so.

Environment

SAP Hybris Cloud for Customer 1711/04

Cause

Business Role Restriction is not maintained to restrict e-mail Activity.

Resolution

  1. Go to the Administrator work center.
  2. Go to the Business Users view.
  3. Go to the Business Roles subview.
  4. Create a new Business role.
  5. Assign required work centers and Access Restriction.
  6. Go to the Fields & Actions tab.
  7. Select Add Row under Business Action Restrictions.
  8. Search and assign business action GW_EMAIL_UPLOAD.
  9. Save the business role.
  10. Assign the business role to the User.
  11. Now the user should not be able to create Activities from Outlook.

Keywords

Outlook ; Synchronization ; Activities ; Access Restrictions , KBA , LOD-CRM-ACT , Activities , LOD-CRM-ACT-VST , Visit Planning , How To

Product

SAP Cloud for Customer all versions