2234429 - Google Maps Information Shows Wrong Result / Wrong Address

SAP Knowledge Base Article - Public

2234429 - Google Maps Information Shows Wrong Result / Wrong Address

Symptom

Google maps information shows wrong result / wrong address.

Reproducing the Issue

  1. Go to Customers work center.
  2. Go to Accounts view.
  3. Search for account ABC (ABC represents the ID of the account).
  4. Navigate to Google Maps Information.
  5. Compare google maps result with address field.
  6. Google Maps shows Delaware, US though the Address Field value is Germany.

Cause

The reason is due to  the DE is not only  Germany short code  but also a America state (Delaware),so
Google can only search the nearest answer from your location .

Resolution

Maintain the complete address of Account including state and city.

  1. Go to Customers work center.
  2. Go to Accounts view.
  3. Search for account ABC (ABC represents the ID of the account).
  4. Maintain complete address of the account.

Keywords

KBA , LOD-CRM-EMP , Employee , How To

Product

SAP Cloud for Customer 1508 ; SAP Cloud for Customer 1511 ; SAP HYBRIS C4C ADDINS 1705 ; SAP Hybris Cloud for Customer 1708 ; SAP LE APPL. PLATFORM 1508 ; SAP LE APPL. PLATFORM 1511