2233375 - Issue while accessing SAP Jam Instance

SAP Knowledge Base Article - Public

2233375 - Issue while accessing SAP Jam Instance

Symptom

I am attempting to provide SAP Jam access to some users. I have granted them permission to access SAP Jam through the SuccessFactors Admin Center. I can see them as active users in SAP Jam Admin Center. The issue I am having is that the users do not see the SAP Jam option under SuccessFactors Home dropdown menu. Please advise.

Environment

SAP Jam

Reproducing the Issue

1. Login to SF Bizx Instance and proxy in as different user (who has Jam access permission).

2. Navigate to 'Jam' via 'Home'drop down option.

3. You cannot see 'Jam' option under 'Home' drop down option in the main navigation page.

Resolution

 SAP Jam doesn't work with Proxy services and hence you aren't able to see users 'Jam' option when you proxy in as different user within your SF  Bizx system.

 We request you to ask users (whom you have granted Jam access permission) to login to their SF Bizx system and check whether they can see Jam option under Home drop down within Bizx system.

 

Keywords

SAP Jam SAP Jam Access SAP Jam login  SAP Jam Proxy services , KBA , LOD-SF-JAM , SAP Jam , Problem

Product

SuccessFactors HCM Core 1508