SAP Knowledge Base Article - Public

2233309 - Application Error enrolling in Global Benefits

Symptom

Getting application error while enrolling global benefits, in Benefit Enrollment screen.

The error goes away upon clicking Ok and let us save enrollment but the values doesn't get populated.

Environment

SAP SuccessFactors Employee Central

Reproducing the Issue

Steps to replicate the error:

Login as an adminand proxy in as an Employee.

For employee to self-enroll to benefits go to “Employee Benefits”.

SC1.png

Now In the Employee Benefits page, Under Enrollments portlet, in the To-Do section, click on Enroll.

SC2.png

Under Benefit Enrollment, Choose the Plan, Enrolling for:

SC3.pngSC4.png

While selecting plan, coverage etc, you will get the application error, after clicking on OK system will allow you to save the enrollment.

 

SC5.png

 

And after saving the enrollment, under current benefits you the Employee’s contribution and Employer’s contribution values doesn’t gets populated even though the values are setup right.

 SC6.png

Resolution

We should use the latest predelivered Benefits Enrollment Configuration User Interface called "BenefitEnrollmentConfigUI".

It is available in the "Global Benefits Config UI's b1505" package in the Success Store. Go to Admin Center-> Import and Export data-> select import and then select success store->Global Benefits Config UI.

After importing config UI:

Go to Admin Center->Manage Configuration UI->search BenefitEnrollment-> Select 'BenefitEnrollmentConfigUI' and do some simple modification such as changing label, click on save.

This is required to make this UI available in the dropdown for selection in the look up table.

benefit enroll ui save.jpg

Go to Admin Center->Manage Data->search Benefit Screen Lookup-> Select 'Benefit Enrollment'->Add 'BenefitEnrollmentConfigUI' as the screen ID.

Benefit enroll screen lookup.jpg

 

This fixes the application error and value not populating issues.

 

Keywords

KBA , LOD-SF-EC-LOC , Localization & Country Specifics , Problem

Product

SAP SuccessFactors HCM Suite all versions