SAP Knowledge Base Article - Public

2232458 - How to retrieve the server info for an Agency portal

Symptom

When troubleshooting problems in an Agency Portal for RCM it is often requested in JIRA to have the server and the timestamp.

The problem is that for the Agency Portal there is no link to click to get the server info. Gathering server information is though still possible.

Resolution

How to retrieve the timestamp

In order to get the timestamp for a troubleshooting session in the Agency Portal it is possible to retrieve the timestamp for the corresponding datacenter

  1. 1. go to the login page of the same datacenter of the agency
  2. 2. get the timestamp:

1.jpg

  1. 3. Please note that the Server (in the above screenshot is "133dc12bizxcfapp07" is NOT the server for the agency!

 

Using Internet Explorer 11

  1. 1.Go to the login page for the agency portal 
  2. 2.Click F12 to open the Developer tools
  3. 3. Click F5 to start capturing network traffic

2.jpg

  1. 4. Refresh the page 
  2. 5. Click on Details
  3. 6. Click on Cookies

3.jpg

Using Firefox

  1. 1. Install FireBug plugin for Firefox
  2. 2. Go to the login page for the agency portal 
  3. 3. Click F12 to open the FireBug
  4. 4. Click on Cookies:

4.jpg

 

Using Chrome

  1. 1. Install Cookies Inspector add on for Chrome
  2. 2. Go to the login page for the agency portal 
  3. 3. Click F12 to open the Developer Tool
  4. 4. Click on Cookies

5.jpg

 

Keywords

KBA , LOD-SF-RCM , Recruiting Management , How To

Product

SuccessFactors HCM Core 1207 ; SuccessFactors HCM Core 1210 ; SuccessFactors HCM Core 1302 ; SuccessFactors HCM Core 1305 ; SuccessFactors HCM Core 1308 ; SuccessFactors HCM Core 1311 ; SuccessFactors HCM Core 1402 ; SuccessFactors HCM Core 1405 ; SuccessFactors HCM Core 1408 ; SuccessFactors HCM Core 1508