SAP Knowledge Base Article - Public

2232165 - You Cannot Have Additional Address for a Customer in a Visit Route.

Symptom

You Cannot Have Additional Address for a Customer in a Visit Route.

Reproducing the Issue

  1. Go to Visit Work Center.
  2. Go to the Routes  View.
  3. Search for any Route and Edit
  4. Select to overview tab

You will see that is not possible to add more than one address for the same account.

Cause

The system works as expected. This is the designed behavior of the system.

Resolution

In the standard at Visit planning Route object or at the Visit object level , system pick up only the Primary address of the Account, so  is not possible to use additional addresses of a customer in a route addresses in Visit planning.

Keywords

KBA , SRD-CC-FED , Feeds , How To

Product

SAP Cloud for Customer 1511 ; SAP Cloud for Customer 1602 ; SAP Hybris Cloud for Customer 1708 ; SAP LE APPL. PLATFORM 1511 ; SAP LE APPL. PLATFORM 1602 ; SAP LE APPL.PLATFORM 1708