SAP Knowledge Base Article - Public

2232135 - Photo is not being displayed in v12 Succession Org Chart

Symptom

***INTERNAL USE ONLY***

Enable V12 Succession Org Chart and the photo is not displaying in the Succession Org Chart.

Reproducing the Issue

  • Enable v12 Succession Org Chart in the instance through provisioning after checking the Prerequisites.
  • Prerequisites: v12 UI, MDF / Legacy Position / Role-person nomination methods.
  • Try to access the V12 Succession Org Chart but the photo of the user is not displayed in the Succession Org Chart.

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Resolution

  • Once the v12 Succession Org Chart is enabled go to Admin Tools > Org Chart Configuration.
  • Under the Succession Org Chart Tab disable the photo option and save.
  • Again enable the photo option and save the settings for the Succession Org Chart.

TEST.png

  • The photo will be displayed correctly in the v12 succession org chart.

Keywords

Photo is not being displayed in the v12 Succession Org Chart , KBA , LOD-SF-SCM , Succession Management , Problem

Product

SuccessFactors HCM Core 1508