SAP Knowledge Base Article - Public

2231402 - It is not Possible to Add Product in the Product facet of the Lead

Symptom

It is not possible to Add Product in the Product facet of the Lead.

Reproducing the Issue

  1. Go to the  Sales Campaign work center.
  2. Go to the Leads view.
  3. In the Find filed search for ABC(where ABC is the Lead ID) and go to the Products facet.
  4. Click on the Add button in the value help of the Product and search for a product PQR(where PQR is product id) and click OK to add a product.

The product PQR is not getting added.

Cause

The Lead ABC is having Approval Status as In Approval (you can see Approval Status in the Header section of lead).Since Lead is In Approval ,it is not possible to Add Product in it. You need to approve the lead to add product PQR within Lead ABC.

Resolution

This is an expected system behavior.

Keywords

KBA , LOD-LE-MKT , Marketing , How To

Product

SAP Cloud for Customer all versions ; SAP HYBRIS C4C CORE all versions