SAP Knowledge Base Article - Public

2231401 - Certificate Renewal - Recruiting Marketing

Symptom

  • Recruiting Marketing Certificate Renewal
  • Why should I renew my RMK certificate?
  • What is the process that I should follow to start the renewal process?

Environment

SAP SuccessFactors Recruiting Marketing

Resolution

The Recruiting Marketing Certificate should be renewed. The customer should check the certificate expiration date and enter in contact with SAP before the end of its validity period. In case the certificate is already expired the customer can follow the same described procedure.

Warning/error message: 

In case that your RMK certificate expires, users/candidates that are accessing your jobs page will receive a warning message informing that "There is a problem with this website's security certificate".

Please be aware that it doesn’t mean that your jobs page is down and it is not a showstopper, the users just need to choose on "Click here to close this webpage" or "Continue to this website (not recommended)":

certificate.JPG

 

Process to renew your certificate: 

Once your expire date is coming or certificate is already expired, please open an incident with Cloud Product Support for Recruiting Marketing Product with the following information:

  1. Common Name (CN):
  2. Organization (O):
  3. Organizational Unit (OU):
  4. Email Address (the person that will be managing the certificate):
  5. City/Locality (L):
  6. State/Region (ST):
  7. Country (C):

NOTE: If your certificate is under a Subject Alternative Name, please, also point it out on the incident and what is the Subject Alternative Name your renewed certificate should be upon so we can provide to Operations team.

After that, Cloud Product Support team will contact our Operations team to start the renewal process. They will send the provided information to operations who will create the CSR based on the provided information, Cloud Product Support team will send to you the CSR information, you will need to procure the SSL (2565122) based on the CSR information and attach the SSL file to the incident. Cloud Product Support will then send the SSL file to Operations who will complete the renewal process.

IMPORTANT: The request for renewal of certificates must be requested with at least 2 weeks of anticipation because the Operations team might take at least 5 days to get that information.

Please be aware that there are no costs involved on this.

See Also

2563741 - Unable to Access the Production RMK Career Site - Recruiting

2565122 - Frequent Questions on SSL Certificates for RMK Production Career Sites - Recruiting Marketing

Keywords

Renewing Certificate, Expired Certificate, CSR, SSL , KBA , LOD-SF-RMK , Recruiting Marketing , How To

Product

SAP SuccessFactors Recruiting all versions