SAP Knowledge Base Article - Public

2231401 - SSL Certificate Renewal - Recruiting Marketing

Symptom

  • Recruiting Marketing Certificate Renewal
  • Why should I renew my RMK certificate?
  • What is the process that I should follow to start the renewal process?

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Recruiting Marketing

Resolution

  • The Recruiting Marketing Certificate should be renewed.
  • Customers should check the certificate expiration date and contact SAP before the end of its validity period.
  • If the certificate is already expired the customer can follow the same process.

Warning/error message: 

  • If the RMK certificate expires, users/candidates accessing the jobs page will receive a warning message informing them

There is a problem with this website's security certificate.

  • This does not mean the jobs page is down and is not a showstopper.
  • Users just need to choose on "Click here to close this webpage" or "Continue to this website (not recommended)":

certificate.JPG

Process to renew your certificate: 

When the expiry date is approaching or certificate is already expired, open an incident with Cloud Product Support for Recruiting Marketing Product with the following information:

  1. Common Name (CN)
  2. Organization (O)
  3. Organizational Unit (OU)
  4. Email Address (the person that will be managing the certificate)
  5. City/Locality (L)
  6. State/Region (ST)
  7. Country (C)

Note: If the certificate is under a Subject Alternative Name, please make note of this name in the incident so it can be provided to the Operations Team.

  • The Cloud Product Support team will then contact the Operations team to start the renewal process.
  • The information provided is given to Operations who will create the CSR
  • The Cloud Product Support team will send to you the CSR information
  • You will then need to procure the SSL (KB article 2565122) based on the CSR information and attach the SSL file to the incident.
  • Cloud Product Support will then send the SSL file to Operations who will complete the renewal process.

IMPORTANT: The request for renewal of certificates must be requested at least 2 weeks prior to expiry because the Operations team might take up to 5 days to get that information.

Note: there is no cost associated with this process.

See Also

  • KB article 2563741 - Unable to Access the Production RMK Career Site - Recruiting
  • KB article 2565122 - Frequent Questions on SSL Certificates for RMK Production Career Sites - Recruiting Marketing

Keywords

sf, success factors, RMK, Renewing Certificate, Expired Certificate, CSR, SSL , KBA , LOD-SF-RMK , Recruiting Marketing , How To

Product

SAP SuccessFactors Recruiting all versions