SAP Knowledge Base Article - Public

2230628 - Expected Behavior – Enhancement Request


The incident I reported was resolved as “working as designed" / "expected behavior”. What can I do now?


SAP SuccessFactors BizX


The Support and Development teams have deemed the incident not a defect, as the functionality is an expected behavior, working as designed.

As a result of the investigation and conclusion, the incident has been set to Solution Provided.


SAP Cloud Product Support apologizes for any inconvenience this conclusion may cause. If the desired business functionality is important to your organization, please consider creating an enhancement request.

Currently, this product feature is working as designed and changing its behavior requires an Enhancement Request that needs to be followed-up with our Product Management team.

In case you would like to see this functionality implemented in the future, we would suggest you to propose this idea via New Idea Submission tool so it can be considered to become a possible enhancement for future releases. To have your idea considered and voted on, and to track the interest of others, please visit Influence SAP and follow the instructions to submit your request. 

When logging an idea into the tool, please consider including:

1. A very descriptive title.
2. A brief but complete explanation of the idea.
3. Your proposal for how it would work.
4. What business need, process or problem it addresses.
5. Why current solutions are inadequate (if appropriate).

This area will also allow you and other users to give “kudos” to each other’s ideas, post comments, and often hear from the Product Management team directly. Please track Release Notes to find out what kind of enhancement will be available with the next releases.

Feedback like this is highly appreciated as it helps to improve our product and services.


Expected Behavior, Support Delivery, Working as Designed, Enhancement Request, Product Feedback, Customer Community Portal, Incident Reporting , KBA , LOD-SF-PLT , Foundational Capabilities & Tools , How To


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