SAP Knowledge Base Article - Public

2229993 - Designer crashes when previewing a file or exporting a file to SWF in Dashboard 4.1

Symptom

  • Designer crashes when previewing a file or exporting a file to SWF in Dashboard 4.1
  • Excel.exe remains running in the background
  • In the windows event viewer the following entry appears:
    Faulting application name: Xcelsius.exe, version: 14.1.x.xxxx, time stamp: 0x5461623d
    Faulting module name: MSVCR80.dll, version: 8.0.50727.6195, time stamp: 0x4dcddbf3
    Exception code: 0x40000015
    Fault offset: 0x000046b4
    Faulting process id: 0x1758
    Faulting application start time: 0x01d1065901e81728
    Faulting application path: C:\Program Files (x86)\SAP BusinessObjects\Xcelsius 4.0\Xcelsius.exe
    Faulting module path: C:\WINDOWS\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_d09154e044272b9a\MSVCR80.dll
    Report Id: e7086616-724c-11e5-947f-463500000031

Environment

  • Dashboard Designer 4.1
  • Adobe Flash Player 19
  • Windows OS

Reproducing the Issue

  • Create a Dashboard file with heavy excel sheets and many calculations
  • Press Preview in Dashboard Designer or Export dashboard file into Flash (SWF)

Cause

Unsupported version of Adobe Flash Player.

Resolution

  • Install a supported version of Adobe ActiveX Flash Player
  • To downgrade the flash player version see KBA 2217386 - How to downgrade Adobe Flash Player used by XCelsius 2008 / Dashboard Designer 4.x?

Keywords

dashboard, Xcelsius, crash, stops working, dumps, dd, dd 4.1 , KBA , BI-RA-XL , Dashboards and Presentation Design , Problem

Product

SAP BusinessObjects Dashboards 4.1