SAP Knowledge Base Article - Public

2229595 - Cannot search for any users on LMS Administration

Symptom

When searching by any user on LMS environment, no results are displayed, not even the message 'There are no records found'.

In addition, the following error message is noticed when clicking on a recent user from the Recent Window (Bookmarks > Recent):

 

User Message Error.JPG

Environment

Learning management System

Reproducing the Issue

  • Login as an Administrator on LMS environment
  • Navigate to Users > Users
  • Proceed on any search or just click on the Search button

Resolution

  • Navigate to System Admin > Configuration > Search Selectors
  • Look for 'User' and Edit it
  • On the Selector field, look for ‘selectClause.mainSqlClause’
  • You will see a long search criteria. You should add on the end of this search criteria the following: PA_STUDENT.GAMIFICATION_STUD_ID
  • Please use a comma to separate the last search criteria to that one.

 

Please review the follow screenshot as a reference:

 

User Search Selector1.JPG

Keywords

User Search PA_STUDENT.GAMIFICATION_STUD_ID Cannot search user , KBA , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SuccessFactors Learning 1508