SAP Knowledge Base Article - Public

2229068 - Organization Based Notification Header and Footer

Symptom

Organization Based Notification Header and Footer

 

You can create custom headers and footers for your notifications per organization. When you do, you should be aware of these rules.

You can create custom headers and footers for notifications that go to users and supervisors (other notifications are not affected). All the notifications that are delivered to the users and supervisors being part of any specific organization that has these headers and footers specified would get displayed as below.

 Organisation.png

 

You create the header and footer in Users -> Organizations -> Summary inside the Notification Header and Notification Footer text areas. If the text areas are empty, the system ignores them.

Organizations are hierarchical, so the header and footer that users see could come from the users' parent organizations. When sending a notification, the system starts looking for headers and footers at the users' lowest organization and then works up the hierarchy until it finds a custom header and footer. When it finds either a header or footer, it stops looking and uses the header and footer at the current organization level, even if any of the header or footer is blank.

To enable custom headers and footers, go to System Admin -> Configuration -> System Configuration -> LMS_ADMIN and set ‘enableNotificationHeaderFooter’ to true. When setting up customer headers and footers for organizations, remember:

  1. As with any notification system that sends bulk email, test your notifications before sending email to your users.
  2. If you do not see the header and footer you expect, you likely have a header or footer configured on a child organization.
  3. The header and footer accept HTML. Be strict with your HTML usage: wrap your paragraphs in paragraph (<p> </p>) tags. If you do not include a tag to separate your header and footer from the body of the message, it will not separate from the body of the message.
  4. The system is designed for organizations to have a custom header and a custom footer on the same organization level. We do not recommend a system where the header and footer work independently.

Environment

SuccessFactors LMS
Learning Management System

Keywords

Notification Header Notification Footer , KBA , LOD-SF-LMS , SuccessFactors Learning , How To

Product

SAP SuccessFactors Learning all versions