SAP Knowledge Base Article - Public

2228502 - Owner Field of a Customer is Empty Although the Account Owner is Maintained in Account Team

Symptom

You have maintained the Account Owner in the Account Team of an Account but the Owner Field in the Header section is empty.

Reproducing the Issue

  1. Go to Customers work center
  2. Edit an Account
  3. Go to Account Team tab
  4. Maintain an Account Owner
  5. Save the changes

The Owner field in the header section is still empty.

Resolution

In the Account Header section, the Account Owner will be displayed, only if the Employee Responsible is independent of sales area.

If the Employee is not a part of sales area, then he/she will be displayed as Account Owner.

Note: Although the party role is defined as owner but the above condition doesn't met.

Keywords

KBA , LOD-CRM-ACC , Account , How To

Product

SAP HYBRIS C4C ADDINS 1705 ; SAP Hybris Cloud for Customer 1708