SAP Knowledge Base Article - Public

2228435 - How to view ,add and remove customer email id from Data center maintenance, downtime and outage notifications - Successfactors

Symptom

How to add and remove customer email id from Data center maintenance, downtime and outage notifications

Environment

  • SuccessFactors
  • Platform Services and Tools

Reproducing the Issue

NA

Cause

NA

Resolution

How to add  customer email id from outage ,down time and maintenance notifications:

The Super Administrator, also called the SuccessFactors Cloud Administrator, can go to the SAP Support Portal’s User Management application to view the current cloud-users at their company.

All active SuccessFactors cloud-users who work at a company that purchased SuccessFactors will be on the outage distribution list.

 

1. Navigate to support.sap.com.

2. Click the SuccessFactors: View My Launchpad then click the User Management tile

3. The Super Administrator selects the user’s profile then clicks the Authorizations tab.

4. Click the Display Cloud Data authorization. This S-user will now receive notifications

After perform abover steps , the new S-User ID will be added to notifications 

 

How to remove  customer email id from outage,down time and maintenance notifications:

To request removal from the SuccessFactors email downtime and maintenance notifications, open a SuccessFactors incident for the contact person. In the incident specify the Sub-Product as SAP Support Portal. This can be done by the Cloud Administrator or the user themselves. In the incident please state clearly, which S-User wishes to be removed from the SuccessFactors down time and maintenance email communications.

Note: Removal of the Display Cloud Data authorization or the contact’s email address does not remove the contact person from notifications. Deleting the S-User from the system does not remove the contact person from notifications. It can only be done by reporting an incident to SAP

See Also

Cloud Administrators please refer to SAP Knowledge Base Articles in the References section of this Knowledge Base Article for information on adding new users

 

Keywords

  • Add email id
  • Remove email id
  • S-User ID
  • Maintenance 
  • email id 
  • Communications
  • Address 
  • Downtime
, KBA , LOD-SF-PLT-NOT , Email Notifications , Problem

Product

SAP SuccessFactors HCM Core all versions