How to add and remove customer email id from Data center maintenance, downtime and outage notifications
- Platform Services and Tools
Reproducing the Issue
How to add customer email id from outage ,down time and maintenance notifications:
The Super Administrator, also called the SuccessFactors Cloud Administrator, can go to the SAP Support Portal’s User Management application to view the current cloud-users at their company.
All active SuccessFactors cloud-users who work at a company that purchased SuccessFactors will be on the outage distribution list.
1. Navigate to support.sap.com.
2. Click the SuccessFactors: View My Launchpad then click the User Management tile
3. The Super Administrator selects the user’s profile then clicks the Authorizations tab.
4. Click the Display Cloud Data authorization. This S-user will now receive notifications
After perform abover steps , the new S-User ID will be added to notifications
How to remove customer email id from outage,down time and maintenance notifications:
To request removal from the SuccessFactors email downtime and maintenance notifications, open a SuccessFactors incident for the contact person. In the incident specify the Sub-Product as SAP Support Portal. This can be done by the Cloud Administrator or the user themselves. In the incident please state clearly, which S-User wishes to be removed from the SuccessFactors down time and maintenance email communications.
Note: Removal of the Display Cloud Data authorization or the contact’s email address does not remove the contact person from notifications. Deleting the S-User from the system does not remove the contact person from notifications. It can only be done by reporting an incident to SAP
Cloud Administrators please refer to SAP Knowledge Base Articles in the References section of this Knowledge Base Article for information on adding new users
- Add email id
- Remove email id
- S-User ID
- email id