2227656 - Unable to choose Org Unit in Organizational Work Distribution Rule

SAP Knowledge Base Article - Public

2227656 - Unable to choose Org Unit in Organizational Work Distribution Rule

Symptom

You are not able to search and select an Org Unit in Organizational Work Distribution Rule.

Reproducing the Issue

1. Go to Administrator workcenter and General Settings view.
2. Select Organization Work Distribution Rule subview.
3. Edit Service and Support Team for Service Requests - Social Media.
4. Select Add Rule and Enter Name.
5. Select Input help button in Org Unit Responsible.
6. Enter Org Unit ID: XXXX.

No Results Found

 

Cause

1. Make sure the Org Unit XXXX is valid till date.

2. Check if the Org Unit is maintained as Service Organization and Sales Organization.

Resolution

In case both of the above two options are valid then follow  below steps:

1. Go to the Organizational Management workcenter.
2. Select Org Structures and navigate to the respective Org Unit ID XXXX.
3. Select Functions tab.

Then change to Edit mode:
1. Uncheck the Service Organization and Sales Organization flag.
2. Save.
3. Reset/recheck the Service Organization and Sales Organization flag.
4. Save again.
5. Finally Check and Activate the respective Org (Sub)Structure with Org Unit ID XXXX.

 

Keywords

KBA , LOD-CRM-EMP , Employee , How To

Product

SAP Hybris Cloud for Customer all versions