2223394 - No Failure Data in out of box User Exam Data report -LMS

SAP Knowledge Base Article - Public

2223394 - No Failure Data in out of box User Exam Data report -LMS

Symptom

When I run the standard User Exam Data report, I can never get those users who failed the exam.

I selected the exam, provided the Completed Date From To time frame and also selected 'Status' as 'Both'.

kba3.jpg

 

Environment

Learning Management System-LMS

Reproducing the Issue

  1. Go to 'Reports' tab, then 'User Exam Data' Report. Either CSV or PDF/HTML version.
  2. In the report parameters select the Exam, provided Completed Date From  To value.
  3. Select Status as ' Both', then run this report.

 

Even though you could see certain users failed the exam under Content->Exam Objects->The specific Exam->User Usage tab, that failure data is not included in the generated report.

Cause

When a user fails an exam, it’s 'Finished' but not considered as ‘Completed’, thus we should not utilize the Completed Date From To filter in order to get the failure data.

Resolution

We should not utilize the Completed Date From To filter in order to get the failure data.

Keywords

KBA , LOD-SF-LMS-REP , Reporting Data , How To

Product

SuccessFactors Learning 1207 ; SuccessFactors Learning 1210 ; SuccessFactors Learning 1302 ; SuccessFactors Learning 1305 ; SuccessFactors Learning 1308 ; SuccessFactors Learning 1311 ; SuccessFactors Learning 1405 ; SuccessFactors Learning 1408 ; SuccessFactors Learning 1508